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Frequently Asked Questions

  • How can I make my flowers last longer?
    To help your flowers last longer, trim the stems at an angle and place them in clean, room-temperature water right away. Change the water every 2–3 days, remove any leaves below the water line, and keep the arrangement away from direct sunlight, heat, or drafts. A little care goes a long way in keeping your blooms fresh and beautiful!
  • Can I customize my gift box or bouquet?
    Yes! We love custom orders. You can request specific colors, themes, or personal touches. Reach out via email or our Custom Order page to begin.
  • Will my gift look exactly like the photo?
    Each item is handcrafted and one-of-a-kind. While the overall look will be similar, slight variations in flowers or design may occur. That’s the beauty of artisan work!`
  • How long will my non-perishable floral gifts last?
    Our preserved floral arrangements and handmade gifts are designed to last for months or even years with proper care. Unlike fresh flowers, they do not wilt or die.
  • What if I have special requests?
    Please include any notes or requests during checkout, or email us directly. We’ll do our best to accommodate your vision.
  • Can I get same-day delivery?
    Same-day delivery may be available for local orders within Grand Rapids, Michigan. Please call us before 2 PM to confirm availability.
  • What areas do you deliver to?
    We offer local delivery in Grand Rapids (and vicinity) and nationwide shipping via UPS for non-perishable gifts. We can arrange flower delivery to the following cities and towns: Cedar Springs East Grand Rapids Grand Rapids Grandville Kentwood Lowell Rockford Walker Wyoming Caledonia Casnovia Kent City Sand Lake Sparta Ada Algoma Alpine Bowne Byron Caledonia Cannon Cascade Courtland Gaines Grand Rapids Grattan Lowell Nelson Oakfield Plainfield Sparta
  • Can I pick up my order?
    Yes! Free in-store pickup is available at our Grand Rapids location. Choose “Pickup” during checkout, and we’ll let you know when it’s ready.
  • Can I schedule delivery for a specific date and time?
    Yes, you can select a preferred date and delivery window at checkout. Please note we cannot guarantee exact times, but we do our best to meet your request.
  • How do I know when my order is delivered?
    You’ll receive a text or email notification once your order has been successfully delivered or shipped, along with tracking info if applicable.
  • How much does delivery cost?
    Local delivery starts at $10, and shipping costs are calculated at checkout based on your location and order size.
  • Can I return a floral gift?
    Due to the handmade and personalized nature of our products, all sales are final. If your item arrives damaged or incorrect, please contact us within 48 hours so we can make it right.
  • Can I cancel my order?
    You may cancel your order within 24 hours of placing it if it hasn’t been shipped or prepared yet. Email us as soon as possible to request cancellation.
  • What if I need to change my order?
    Contact us within 24 hours with any changes. We’ll do our best to accommodate updates before your order is finalized.
  • What corporate services do you offer?
    We create branded gift boxes, appreciation gifts, event decor, and more for companies. Our team can tailor products for your brand and budget.
  • Do you offer corporate discounts?
    Yes! Bulk and recurring orders qualify for custom pricing. Reach out to us at maisonlusamba@gmail.com for a custom quote.
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